Itqan Refund Policy

Last Updated: 12-12-2023

Thank you for choosing Itqan Online LLC. We aim to ensure your satisfaction with our services. Please read our refund policy carefully.

1. Eligibility for Refund:

Refund requests will be considered in the following situations:

  • Service Interruption: If we are unable to provide the agreed-upon service.
  • Technical Issues: In case of documented technical issues preventing service usage.
  • Dissatisfaction: If you are dissatisfied with our services, subject to our review.

2. Refund Process:

  • To request a refund, please contact our customer support team at within 15 days of the purchase or service activation date.
  • Clearly state the reason for your refund request and provide any relevant documentation or evidence.

3. Non-Refundable Services:

  • Training and Courses: Once a training program or course is accessed or started, it becomes non-refundable.
  • Downloadable Products: Products that are downloadable upon purchase are non-refundable.

4. Processing Time:

  • Refunds will be processed within 15 business days from the date of approval.

5. Refund Method:

  • Refunds will be issued using the original payment method. If this is not possible, an alternative method will be agreed upon.

6. Service Cancellation:

  • If you wish to cancel a service, you may be eligible for a pro-rata refund for the unused portion of the service.

7. Chargebacks:

  • Initiating a chargeback without first contacting us will result in immediate service termination and may affect your eligibility for future refunds.

8. Contact Information:

9. Policy Changes:

  • Itqan reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on the website.

10. Dispute Resolution:

  • In case of disputes regarding refunds, Itqan will make reasonable efforts to reach a fair resolution.

By using our services, you agree to abide by this refund policy. If you have any questions or concerns, please contact us at

This refund policy is part of the Terms and Conditions of Itqan Online LLC.

Etqat is a leading company in providing IT solutions and professional training

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Phone: +15055318862

Phone: +14388174021

Address: 1001 South Main Kalispell, MT 59901 United States