Itqan Refund Policy

Last Updated: 12-12-2023

Thank you for choosing Itqan Online LLC. We aim to ensure your satisfaction with our services. Please read our refund policy carefully.

1. Eligibility for Refund:

Refund requests will be considered in the following situations:

• Service Interruption: If we are unable to provide the agreed-upon service.
• Technical Issues: In case of documented technical issues preventing service usage.
• Dissatisfaction: If you are dissatisfied with our services, subject to our review.

2. Refund Process:

• To request a refund, please contact our customer support team at support@itqanonlinellc.com within 15 days of the purchase or service activation date.
• Clearly state the reason for your refund request and provide any relevant documentation or evidence.

3. Non-Refundable Services:

• Training and Courses: Once a training program or course is accessed or started, it becomes non-refundable.
• Downloadable Products: Products that are downloadable upon purchase are non-refundable.

4. Processing Time:

• Refunds will be processed within 15 business days from the date of approval.

5. Refund Method:

• Refunds will be issued using the original payment method. If this is not possible, an alternative method will be agreed upon.

6. Service Cancellation:

• If you wish to cancel a service, you may be eligible for a pro-rata refund for the unused portion of the service.

7. Chargebacks:

• Initiating a chargeback without first contacting us will result in immediate service termination and may affect your eligibility for future refunds.

8. Contact Information:

• For refund requests or inquiries, please contact our customer support team at support@itqanonlinellc.com.

9. Policy Changes:

• Itqan reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on the website.

10. Dispute Resolution:

• In case of disputes regarding refunds, Itqan will make reasonable efforts to reach a fair resolution.

By using our services, you agree to abide by this refund policy. If you have any questions or concerns, please contact us at support@itqanonlinellc.com.

This refund policy is part of the Terms and Conditions of Itqan Online LLC.